Patient & Visitor Information
Patient Pre-Registration
Patient Rights
Compliments Complaints and Grievances
For Visitors
At Navarro Regional, we know that visits from friends and family members can greatly benefit our patients. Your love and concern play a major role in the health and healing process. Visits are only limited by the patient’s needs or the wishes of the patient sharing the room.
Caregivers may limit visits because of the patient’s need for care or rest.
For security reasons, visitors are required to obtain a visitor's pass at either the main lobby or Emergency entrance lobby. Between the hours of 9 p.m. and 5 a.m., visitors should enter the facility through the Emergency entrance.
We are dedicated to providing the best possible care to our patients. By following a few simple guidelines, you can help ensure the health and well being of all our patients and yourself.
General
Cafeteria and Vending Area
The Hospital Cafeteria is located on the first floor and offers breakfast and lunch.
Visitors are welcome in the cafeteria located on the first floor of the hospital. The cafeteria is open for meals, snacks, beverages, etc. throughout the day, with exception of various times for housekeeping duties.
A vending area is open 24 hours on the first floor just outside of the cafeteria.
Family Accommodations
Area hotels offer discounts for patients’ families. Please be sure and ask for a medical discount.
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Visiting Hours
At Navarro Regional Hospital, we encourage friends and family members to visit our patients. Your love and concern are an important part of the healing process. However, in order for us to provide the necessary medical care, in many cases visiting time must be regulated and limited. Normal Visiting Hours are 9:00 a.m. to 9:00 p.m.
Limiting Visitors
If you wish our assistance in limiting the number or lengths of stay of your visitors, please ask your nurse. Signs can be placed on your door indicating your wishes for "no visitors," "family only please" or limited visiting hours. This is your personal choice, but we will be glad to assist if you need us.
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Waiting Areas
Our same day surgery waiting room is available for family members and friends of patients undergoing surgery or testing. Employees staff the waiting area Monday through Friday, 5:45 a.m. to 8:00 p.m. Visitors should register at the desk so the receptionist can contact them quickly if a physician or hospital employee calls with information.
The main lobby has a waiting area and there are smaller waiting areas on each floor. Ask a nurse for the location of the nearest waiting area to your room. It is best to stay in the area appropriate to your visit so you can be located quickly in case the doctor needs to speak with you. If you leave the area, tell the receptionist when you will return or where you can be found.
Recovery time for surgery is typically one to two hours. Patients are not usually assigned rooms until they leave recovery. A nurse will let the family know when the patient is to be moved.
Food And Nutrition Services
Patient meals are served during the following times:
Breakfast: 7:30 a.m. to 9:30 a.m.
Lunch: 11:00 a.m to 1:30 p.m.
On the day of admission, meals are selected according to your doctor’s orders.
If you are admitted after meals have been served, and you would like a meal, just ask your nurse to make arrangements for a late tray. Please allow up to 45 minutes for service.
If you have a question about your food, diet, or you want to arrange a visit with a Registered Dietician, please call 903-654-1710 during the hours of 7:30 a.m. to 6:00 p.m. You may also call with questions or nutrition counseling after your discharge, please call our registered dietitians.
Nutrition counseling after your discharge is available through physician referral. Patients dealing with health concerns such as diabetes, elevated cholesterol, heart or kidney disease and high blood pressure can benefit from nutrition counseling. Working with you and your physician, a registered dietician can recommend a diet that meets your lifestyle, nutritional and health care needs.
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Customer Relation’s Program
There is a full-time customer relation’s staff member to serve as liaison between you and the hospital. You can turn to them with questions concerning hospital policies, patient rights and responsibilities, services or any needs or concerns you may have. If you have a compliment or a concern you would like to share, please call our customer relation’s representative at 903-654-6805. Our employees welcome the opportunity to assist you.
Case Management
Case managers are licensed nurses who assist you in coordinating your care while you are in the hospital, helping you identify needed resources before you are discharged, and ensuring a smooth transition as you move from pre-admission to discharge. For more information about your case manager, ask a nurse on your floor for assistance.
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Map and Parking
Free parking is available in our main parking lot. All spaces are avaliable to patients and visitors.
Healthcare Insurance
Navarro Regional Hospital participates in a wide range of healthcare insurance networks including (but not limited to) major plans such as Aetna, Health Smart, BCBS TRS, Medicare, Medicaid and Tricare. For current insurance participation information, please call our Director of Managed Care 903-232-3706.
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Housekeeping Services
Environmental Service operates for the benefit of staff, visitors, public and most importantly, our patients. Their goal is to provide a safe, pleasant and functional environment to ensure the highest degree of cleanliness. For housekeeping needs, or if you have any comments, please tell your nurse who will contact the Housekeeping Supervisor at extension 3710.
Nurse Call
You may call for assistance without leaving your bed by pushing the button on your nurse call remote or, when you are in the bathroom, by pulling the nurse call cord. A nurse will assist you momentarily.
Patient Comfort
We encourage you or a family member to bring any toiletry items you may need during your hospital stay. However, should your hospitalization be unexpected and you or your family are unable to provide your toiletries, we have some available to you upon request. Please notify your nurse should you need any of the following items: chap stick, combs, denture cups, deodorant, feminine hygiene, lotion, razors, room deodorizing, shampoo, shaving cream, soap, toothbrush, toothpaste, or wash basin.
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